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ARTICLES - 19/11/2016 TAGS: Technology Comment(s) 0
Mobile devices continue to change the way in which we live and work. They are used for everything, from learning to communication and entertainment. In fact, they are becoming more widely used than desktop computing devices, particularly in the home. In the UK, for example, mobile devices now account for more online purchases than desktops. Are we seeing the same sort of impact of mobile in audio conferencing?
It would be easy to see how people would think that the impact is not significant. After all, the user experience is largely the same – you use a device, connect, and talk. When you go a bit further below the surface, however, you see that mobile is changing audio conferencing. Challenges do exist, but generally the changes being effected by mobile are largely positive.
Here are four ways in which mobile is changing audio conferencing.
Bring your own device (BYOD) is now common in many organisations and businesses. Two main drivers for the concept are cost and quality. Users want to use the same quality of device in business that they do in their personal life. As most businesses are reluctant to invest too much in the very latest technology, they compromise by allowing their employees to use their personal devices for work applications. One of those applications is audio conferencing.
2. Expectations Are Higher
The apps that people use in business are often far behind the most popular consumer mobile apps that are available, particularly in relation to user experience. Business apps are often more clunky and complicated, but users are now less likely to accept this situation. This is raising the standard of audio conferencing apps specifically, as well as the audio conferencing experience in general.
3. Integration Of Multiple Technologies
The complexity of audio conference calls today is at a level never thought possible before. People can use a vast range of systems and devices, including normal dial-in phones as well as smartphones, tablets and computers. All of them can connect seamlessly on the same conference call, with each user receiving high quality and reliable audio.
4. VoIP Audio Quality
It used to be the case that VoIP was a low quality audio option that was used when alternatives were not available. It was a fall-back option when others failed, or was used when one or more of the devices being connected were not compatible with PBX audio. Today things are very different. The quality of enterprise level VoIP systems has vastly improved, with more advanced physical networks and innovative technologies that optimise the audio and cover up breaks in connection and reductions in connectivity speed. As a result, the quality of VoIP audio is usually indistinguishable from that of the best quality PBX audio. In fact, in many cases VoIP is actually better quality and so is used as the delivery method of choice on mobile devices, instead of the delivery method of necessity.
Mobile technology is still changing, and that is set to further alter and improve the way in which audio conferencing works. One thing is for certain, however – today and in the future, mobile phones and audio conferencing are technologies synonymous with each other.[osd_social_media_sharing]
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