• FAQ'sIn this section you can find answers and further information on frequently asked question

On this page you will find answers to many of the frequently asked questions about audio conferencing, video conferencing, unified communication solutions, webcasts, webinars, web conferencing, and more. If you need further information, please contact us today.

Please visit our training and adoption page for more information.

We have details of the Streamlined Communications Cisco WebEx solution on our website. You can also visit the our Product resources section to learn more, or you can give one of our experts a call.

We have details of the Streamlined Communications Jamvee solution on our website. You can also visit the Jamvee FAQ page, or you can give one of our experts a call.

Hosts can create new PINs for participants. If a participant forgets or loses their PIN code they have to contact the host to get a new one.

Yes, our solutions are fully mobile compatible. You can dial in with a mobile or you can use an app.

You can use your account from anywhere in the world. You can use the numbers and URLs provided. For audio conferencing we can also supply you with a list of free phone and local numbers for the country or countries that you will be in.

This is not recommended. Sharing accounts causes confusion and discrepancies with bills, and scheduling clashes when meetings and calls are scheduled to take place at the same time. We don’t charge extra for adding users to your account, so this is the recommended option.

You will have received a welcome email when you first signed up. This will include local contact details of account and technical support staff. Alternatively, you can visit our customer services page to make contact.

Mute features on phones can be used, but they don’t provide the best user experience. This is because background noise, hold music, or other noises can still bleed into the conference call. The better option is to use the mute feature in the audio conferencing solution.

You can mute everyone on your video or audio conference call except yourself, provided you are the moderator.